Frequently Asked Questions

General Questions

What types of tutoring do you offer?

We specialize in non-academic tutoring services focused on practical skills development. Our services include professional skill enhancement, technical training, creative development, and personal growth coaching. Each program is tailored to individual needs and learning objectives.

How do I get started?

Getting started is simple. Contact us through our contact page or call us directly. We'll schedule an initial consultation to discuss your goals, assess your current level, and recommend the best package for your needs. From there, we'll match you with an appropriate tutor and schedule your first session.

Can I choose my tutor?

Yes, you can express preferences for specific tutors based on their profiles and expertise areas. We'll do our best to match you with your preferred tutor, though availability may vary. All our tutors are highly qualified and experienced in their respective fields.

What is the cancellation policy?

We require at least 24 hours notice for session cancellations. Cancellations made within 24 hours may be subject to a fee. Package subscriptions can be cancelled at any time, with the current month's services remaining active until the billing cycle ends.

Scheduling and Sessions

How long are the sessions?

Session length varies by package. Starter packages include 60-minute sessions, Professional packages feature 90-minute sessions, and Elite packages offer 120-minute sessions. All sessions are structured to maximize learning efficiency and maintain engagement.

Can sessions be conducted online?

Yes, we offer both in-person and online sessions to accommodate different preferences and circumstances. Online sessions are conducted through secure video platforms and maintain the same quality and effectiveness as in-person sessions.

How far in advance can I schedule?

You can schedule sessions up to 4 weeks in advance. We recommend scheduling regular sessions to maintain consistent progress. Last-minute scheduling is subject to tutor availability.

Payment and Packages

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital payment methods. Payments are processed securely through encrypted systems. Corporate clients can arrange invoicing and payment terms.

Can I upgrade or downgrade my package?

Yes, you can modify your package at any time. Changes take effect at the start of your next billing cycle. Upgrades provide immediate access to additional benefits, while downgrades continue your current benefits until the cycle ends.

Do you offer refunds?

Refund requests are evaluated on a case-by-case basis. If you're not satisfied with our services within the first week, we'll work with you to find a solution or provide a prorated refund. Please review our return policy for detailed information.

Still Have Questions?

Can't find what you're looking for? Our team is here to help. Reach out to us through our contact page.

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FAQs

General Questions

Scheduling and Sessions

Payment and Packages

Still Have Questions?