Privacy Policy

Introduction

creativemal ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tutoring services and website located at creativemal.ddd. This policy complies with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) for California residents and the Children's Online Privacy Protection Act (COPPA) where applicable.

Information We Collect

We collect information that you provide directly to us, including:

Name, email address, phone number, and mailing address
Messages and communications sent through our contact forms
Payment details processed through secure third-party payment processors
Information about your learning goals and preferences

How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our tutoring services
To communicate with you about your sessions, schedule changes, and service updates
To respond to your inquiries and provide customer support
To personalize your learning experience and match you with appropriate tutors
To comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Our tutors who need access to provide services to you
Third-party service providers who assist in operating our business
Legal authorities when required by law, court order, or to protect our rights, property, or safety
In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction

If you are a California resident, you have the right to opt-out of the sale of your personal information. As stated above, we do not sell personal information. If this policy changes in the future, we will update this notice and provide you with an opt-out mechanism.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

Your Privacy Rights

Under United States privacy laws, including the California Consumer Privacy Act (CCPA) for California residents, you have the following rights:

Right to know what personal information we collect and how it is used
Right to request disclosure of personal information we have collected about you
Right to request deletion of your personal information, subject to certain exceptions
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights
Right to request correction of inaccurate personal information

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within 45 days as required by law.

Children's Privacy (COPPA)

Our services are designed for individuals 13 years of age and older. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent in accordance with the Children's Online Privacy Protection Act (COPPA). If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately to have that information removed.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and improve our services. These technologies help us remember your preferences, understand how you interact with our site, and provide personalized content. You can manage cookie preferences through your browser settings. For detailed information, please review our Cookies Policy.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

Security Measures

We implement reasonable security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

creativemal
1601, 1604 Broadway 9th floor
New York, NY 10019
United States
Email: office@creativemal.world
Phone: +1 800 832 2487